Sports / Mobile
This page sets out the legal framework that governs your use of top99, including how we handle your account data, what our terms cover, and how access and eligibility depend on your local law and the eligible regions we serve. Read these terms carefully before you continue.
top99 operates with a clear understanding that access to our platform, including account registration, wallet transactions and game content, depends on whether use is permitted under your local law and the eligible regions we are configured to serve. We do not extend account access to regions where it is not permitted, and we do not override local legal requirements. When you open an account with us, you confirm that you have checked whether access is lawful where you are located. Your account wallet — whether you fund it through Nagad, Rocket or Upay — falls under the same policy scope as your account data and transaction history. We keep transaction records tied to your account, and you can request a copy of those records through the account support route. Our legal obligations around data storage, account security and fair use apply equally to all account types. Where terms change, we publish an updated version on this page and notify you through the account communication channel you have on file. We do not apply different legal standards based on which local payment route you use; Nagad, Rocket and Upay transactions are all treated the same way under this policy.
Not every part of your experience falls under the same policy rules. Here is a clear breakdown of what sits inside and outside the scope of this legal notice.
Covers registration, login, account settings and identity verification steps shown in your account. Access eligibility depends on your location and local law; we do not override regional restrictions on your behalf.
Applies to all wallet movements processed through your account, including deposits and withdrawals via Nagad, Rocket and Upay. Transaction records are held under this policy and are available to you on request.
Covers game content, promotional notices and page copy published directly on top99. This includes the game lobby, published terms and the support pages we maintain. Accuracy obligations apply to content we author.
External payment processors, game studios and any service not operated directly by top99 operate under their own terms. We link to third-party services but do not own or carry legal responsibility for their separate policies.
You have specific, actionable rights in relation to the data and records we hold on your account. These are not passive — you can exercise them at any time by contacting us through the published support routes. If you believe information on your account is wrong, you can ask us to correct it. If you want to know what data we hold for your account, you can submit a records request. We will acknowledge your request and tell you what we can provide and what may be outside scope. Raising a question about this policy does not affect your account standing in any way. If you wish to close your account, that option is available through the account settings area or by contacting support directly. Every action under this policy is initiated by you; we do not make changes to your account data without your request or a legal obligation to do so.
Submit a request through our support route to receive a copy of the transaction and account data we hold for you.
If your registered name, contact details or payment information is incorrect, contact support with the right details and we will update your account.
Any question about what this policy covers — or does not cover — can be sent to our support team. We will respond through the contact channel you used.
You can request account closure at any time. Pending transactions will be settled according to the process described in your account terms before closure is confirmed.
If you have a question specific to this legal notice — about scope, your rights, a data request or a correction — use the contact routes published on the site. We do not invent channels or promise response windows we cannot verify.
The live chat option is visible once you are logged into your account. Use it to raise a policy question or submit a correction request directly.
Send a detailed message to the support address published in the site footer. Include your account reference and the specific policy area your question relates to.
The help centre pages on the site cover common policy questions, account settings and the steps for submitting a records request or account closure.
We take the practical side of this policy seriously — not just the written obligations, but how those obligations show up in your account day to day.
Account data you provide at registration is held to operate your account and process transactions. We do not share your personal data with third parties except where required to process a payment or comply with a legal obligation.
We use cookies to keep your session active and to understand how pages are used. You can review cookie settings through your browser. Continued use of the site after reading this notice means you are aware of this practice.
Your account is protected by the login credentials you set at registration. We do not ask for your password through any support channel. If you suspect unauthorised activity, contact support immediately using live chat or email.
If you want to request a change to your account data, object to how we hold certain information, or ask about retention periods, raise it through the published support route and we will respond in writing.
These are the questions that come up most often about the legal terms that apply to your account on this site.
Access to the platform — and therefore the application of this policy — depends on whether use is permitted under your local law and the eligible regions we serve. If you are located in Bangladesh, you are responsible for confirming that access is lawful where you are before registering.
We hold the registration details you provided, your transaction history including Nagad, Rocket and Upay wallet movements, and session activity tied to your account. You can request a copy of this data by contacting support through live chat or email.
Contact our support team through live chat or the email address in the site footer. Tell us which detail is wrong and provide the correct information. We will update your account record and confirm the change by the same channel you used.
Yes. All wallet transactions processed through your account — whether via Nagad, Rocket or Upay — are covered by the same policy terms as your account data. Transaction records are held and available to you on request through the support route.
When you request account closure, we settle any pending transactions first. After closure, we retain certain records only where a legal obligation requires it. You can ask us what we retain and for how long by submitting a written request through our support email.
We publish any updated version of this policy on this page and send a notification to the contact details on your account. We recommend checking this page periodically. Continued use of your account after an update is published means you have had the opportunity to review the changes.