Sports / Mobile
These terms set out the agreement between you and top99 when you open an account, make a deposit through Nagad, Rocket or Upay, or use any part of the platform. Access and eligibility depend on your local law and the regions where these services are available — read through before you start.
Opening an account on top99 means you have read and accepted these terms in full. We revise them from time to time — when we do, the updated version replaces the previous one and takes effect from the date shown at the top of this page. Continued use of the platform after a revision means you accept the changed terms. These terms cover your account, the games available in the lobby, deposits and withdrawals processed through configured local payment routes, and any communications we send to the contact details on your account. They do not create a relationship of employment, agency or partnership between you and us. If a specific section of these terms is found unenforceable, the rest remain in effect. Where there is a conflict between these terms and any section-specific rules published elsewhere on the site — for example, rules attached to a particular game category or account area — the section-specific rules apply to that situation only; everything else falls under this document. Your rights under applicable local law are not affected by anything written here. Access to the platform depends on your local law and the eligible regions in which we operate.
These terms define exactly which parts of the top99 platform fall under this agreement and which do not. Four areas are spelled out below so you know where this policy starts and where your own judgement — or a third party's own terms — takes over.
These terms apply from the moment you register an account and continue for as long as your account remains open. They govern login, account settings, identity verification steps shown in your account area and all actions taken while signed in.
Deposits and withdrawals processed through Nagad, Rocket or Upay fall under these terms. The limits, fields and verification steps shown in your account wallet apply to each transaction; we do not set or publish those limits here independently of what your account displays.
Game lobbies, promotional notices and any written content published on this domain are covered. Rules specific to a game category, such as the cricket sports betting section or the live casino area, sit within these terms unless a separate rule document is explicitly linked from that section.
Payment processors, game studios and any other third parties connected to the platform operate under their own separate agreements. We are not responsible for the terms or conduct of those parties. If a dispute arises with a third-party provider, their own policy document governs it.
These terms are not one-sided. You hold several practical rights that you can exercise at any point while your account is active. Knowing where to find your own records and how to flag a problem is as important as reading the rules themselves. The account area on top99 is where most of these actions begin — it holds your transaction history, the contact details we hold on file and the settings you can update yourself. If any detail we hold about you is wrong, you can correct it directly through the account settings screen without needing to contact support first. For anything that requires us to act on your behalf — closing the account, disputing a transaction, or asking a question about how your data is used — the support routes published on this page are the right place to start. We aim to respond through every channel we publish; response times depend on volume and the nature of the request.
Your full transaction history — including every Nagad, Rocket and Upay movement — is available in the account wallet section. Open the history tab to see amounts, dates and statuses as they were recorded.
Name, contact number, preferred payment route and other profile fields can be updated from the account settings screen. Follow the fields and the confirmation steps shown there; some changes require a verification step before they save.
If something in these terms is unclear, or if a transaction or account action does not match what you expected, raise it through live chat or the email address shown in the support section below. Include your account reference so we can locate your record quickly.
Account closure requests are handled through the same support channels. State your request clearly in the first message, include the email address on your account, and we will confirm receipt and next steps.
If these terms raise a question you cannot resolve through the account area, the routes below are where to bring it. We publish only channels that are actively monitored; we do not list a route we cannot staff.
The live chat button is visible on every page of the site. Use it to ask a direct question about your account, a transaction or a term you want clarified. It is the quickest path to a response.
For written records — formal disputes, account closure requests or detailed policy questions — send your message to the support email address listed in the site footer. Include your registered account email in the message.
The help section in your signed-in account area holds answers to common terms questions, step-by-step account guides and published policy documents. Check there first; many questions are already answered without needing to contact us.
These four points explain how we manage the obligations that sit alongside these terms — the account data we hold, the cookies the site uses, the security steps that protect your wallet, and how long we keep records. None of these are background processes you cannot see: each one has a visible route in the account area or a published document on this site.
We hold the personal and transaction data needed to run your account. Retention periods follow applicable local requirements; you can request a summary of what we hold by contacting support through the email route. We do not sell account data to third parties.
The site uses cookies to keep your session active, remember your preferred payment route between visits and support the account area. A separate cookie notice is accessible from the site footer. Adjusting your browser settings will affect how some features behave.
Transactions processed through Nagad, Rocket and Upay follow the verification steps those payment providers require. Your account wallet shows a status for every transaction. If a status looks wrong, raise it through live chat before assuming an error — most pending statuses resolve once the payment provider confirms.
When these terms change, we update the revision date at the top of this page. For changes that affect your core account rights, we send a notice to the contact address on your account. You can request a copy of the previous version through the support email within 30 days of an update.
The questions below come from real account holders who wanted to understand specific parts of the agreement before or after opening an account. If your question is not here, live chat or the support email are the right next steps.
Yes. Any deposit or withdrawal processed through a configured payment route — Nagad, Rocket or Upay — falls under this agreement. The transaction limits and verification steps shown in your account wallet also apply and sit alongside these terms, not separate from them.
If a revision to these terms conflicts with how you want to use the account, you can request account closure through the support email before continuing to use the platform. Continued use after a revision date means you accept the updated terms as published on this page.
Access depends on your local law and the eligible regions where top99 operates. We do not make a blanket claim of availability for every area. Check the eligibility information in the account area or contact support if you are unsure whether the platform is available where you are.
Send a request to the support email address in the site footer, including the email address registered to your account. We will identify the data we hold and provide a summary. Retention periods follow applicable local requirements, and we do not share account data with third parties.
Start with the transaction history in your account wallet — the status shown there is the first thing to check. If it does not resolve your concern, contact live chat or send the details to the support email. Include the transaction date, amount and payment route so we can locate the record.
Section-specific rules, where they exist, are linked directly from that section of the site. Those rules sit within this agreement for everything not covered by the section document. If a section rule conflicts with this document, the section rule applies to that specific situation only.