Sports / Mobile
top99 handles your personal data with a straightforward purpose: we collect only what is needed to run your account, process payments through Nagad, Rocket and Upay, and keep your activity secure. Access to this platform and the terms of this policy depend on your local law and eligible regions.
When you open an account on top99, we collect information you provide directly: your name, contact details, and the payment method you choose — whether that is Nagad, Rocket or Upay. We also collect data generated through your use of the site, including device type, browser session data, pages visited and transaction records tied to your account wallet. This information serves three purposes: verifying your identity before any transaction is processed, maintaining the security of your account against unauthorised access, and improving how the platform responds to the actions you take. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to complete a Nagad transfer or a Rocket wallet transaction — we share only what that processor requires to complete the specific action you have initiated. Cookies placed during your session help us remember your login state and display content relevant to your account. You can manage cookie preferences through your browser settings at any time. Any data retained after account closure is held only for the period required under applicable record-keeping obligations, and we will confirm that period on request through our support route.
This policy covers data handled directly by top99 across four distinct areas of your relationship with the platform. Each area has a clear boundary so you know exactly what falls inside this policy and what is governed elsewhere.
Data collected when you register, log in or update your account details — including email address, contact number and any verification steps shown in your account settings — falls fully within this policy. We are responsible for how that data is stored and who can access it.
Payment activity processed through Nagad, Rocket or Upay involves data shared with those payment processors. Our policy governs what we send to them; their own privacy terms govern what they do with it on their end. We recommend checking your wallet provider's policy separately.
Browsing activity on top99 — which game rooms you open, how long you stay in a session, which categories you return to — is logged in aggregate for platform performance purposes. This data is linked to your session, not to an identifiable public profile.
Links or embedded content from outside top99 are not covered by this policy. If you follow a link away from the site, the destination service handles your data under its own terms. We do not control what third parties collect once you leave our pages.
You have direct actions available to you under this policy, and none of them require you to wait on a process you cannot see. Start with what is already visible: your account settings page shows the personal details we hold on file — name, contact number, preferred payment method. If any detail is wrong, you can correct it there without contacting support. For records not visible in your account dashboard — such as historical transaction logs tied to a Nagad or Rocket wallet action — you can request a copy by reaching our support team through the published contact route. We aim to respond to data access requests as promptly as our team capacity allows, and we will confirm receipt of your request by the same route you used to send it. If you believe data we hold is being used in a way that does not match this policy, raise that concern directly. We take policy questions seriously and handle them through the same support channel rather than routing them to an automated queue.
Open the account settings page in your logged-in session to see the personal details currently stored against your account. What you see there is what we hold.
Update your name, contact number or payment preference directly from the account settings screen. Changes take effect in your profile without requiring a support ticket for standard fields.
For a full log of wallet transactions — including Nagad, Rocket or Upay activity — contact support through the published route and request the data. We will prepare and send it through the same channel.
If something in this policy is unclear or you believe your data has been handled incorrectly, contact us directly. State the specific concern so our team can respond with the relevant records or explanation.
If this policy raises a question you cannot answer by checking your account settings, our support team handles privacy-related requests through the routes listed below. We do not operate separate privacy and general support queues — the same team receives all account and data queries, so your message reaches the right person without being redirected.
The live chat button is visible on every page of top99 when you are logged in. Use it to ask about data your account holds, request a correction or flag a concern about how your information has been handled.
Send a detailed privacy request by email using the address published in the Contact section of the site. Include your account username and the specific data question so the team can pull the right records before responding.
The Help Centre, accessible from the footer of any page, contains answers to common account and data questions. Start there if you want to check standard policy points before submitting a direct request.
The measures below reflect how top99 approaches the data it holds on your behalf. None of these are marketing claims — they describe the actual handling practices behind your account, your payment activity and your site sessions.
Session cookies keep your login state active while you browse. You can clear or block cookies through your browser settings at any point. Blocking session cookies will require you to log in again each visit, but it will not affect the data already held in your account.
When you initiate a Nagad, Rocket or Upay transaction, we pass only the fields required by that payment processor to complete the action. We do not store full wallet credentials on our servers; the processor handles authentication on their own secured system.
We retain account data for as long as your account is active and for the period required by applicable record-keeping rules after closure. If you want to know the specific retention period that applies to your account, contact support and we will confirm it in writing.
When this policy changes, we post an updated version on this page and note the revision in the site's published notices. Continued use of the platform after a change is posted indicates acceptance. If a change affects you materially, we recommend reviewing this page at the start of each new session.
The questions below cover what we hear most often from people checking their privacy position on top99. If your question is not here, contact support through live chat or email using the route listed in the Contact section.
We collect the details you enter during registration — name, contact number, email address — and the payment method you select, such as Nagad, Rocket or Upay. We also log device type and session data while you use the site. We collect only what is needed to run and secure your account.
We share data only with payment processors when you initiate a transaction — for example, completing a Rocket or Nagad wallet action. We share only the fields that processor requires. We do not sell personal data to advertisers or unrelated third parties under any circumstance.
Log in and open the account settings page — your profile details are visible there. For transaction history tied to your Nagad, Upay or Rocket payments, contact support through live chat or email and request a copy. The team will send the records through the same channel you used.
Yes. Standard fields — name, contact number, email — can be updated directly from your account settings without raising a support ticket. If a field is locked or you need to update a detail tied to a payment method, contact the support team through live chat and they will guide you through the steps shown in the account.
We keep account data for the period required by applicable record-keeping rules after account closure. That period varies depending on the type of data and local requirements. Contact support with your account username and we will confirm the specific retention period that applies to your records in writing.
No. Once you follow a link away from top99 to a third-party service, that service handles your data under its own privacy terms. We do not control what outside services collect. We recommend checking the privacy policy of any external site before you provide personal information there.